Editing and cancelling orders

You can manage your existing orders(Inbound/Outbound/Return) - whether you decide to amend the order details or cancel it altogether.

 

Navigate to outbound order > Click on the existing order you wish to Edit / Cancel and you will see the "Edit" and "Cancel" buttons under the order details.

Restrictions for editing order:

• If the scheduled date is less than 1 working day. Exception: the cut-off time before 4pm on Fridays with the scheduled date on the following Monday.
• For outbound orders, if items have already been picked by warehouse personnel.
• For inbound/return orders, if the scheduled date has already passed.
• "Fulfilled by" option can't be changed upon editing order.

Order cancellation

Additional charges may apply for canceled orders in less than 1 working day away of the scheduled date.