Non-Standard Receiving Order (NRO)

There are several reasons for a Receiving Order to be moved to an on-hold status and be assigned a Non-Standard Receiving Order, including:

• Shipment cannot be identified 
• Shipment arrives at the FC with no tracking number, or shipment packing list
• There are multiple shipments per Receiving Order
• There are additional SKUs in the cases/pallets that are not listed in the Receiving Order
• Mixed cases or mixed SKUs on a pallet, or mixed SKUs in a case
• Cases or pallets are not labelled with the SKU of the items
• There are visual damages to the items
• Palletised shipments arrived in non-standard dimensions
• Items are oversized: larger than 1.2m in any dimension
• Items are overweight: heavier than 20kg per item, or 50kg per case
• Shipments with inventory that require serial number checking
• SKUs with no barcodes or inaccurate barcodes
• SKUs with missing or inaccurate dimensions or weight
• Under/over receiving of products against the RO
• Handling damaged items or rejecting products

Important: Spaceship will dispose of any unidentified shipment automatically after 15 days.

Inbound Process On Hold

If the incoming shipment is assigned a Non-Standard Receiving Order, the RO status will be updated to On-Hold.

Additional Fees

When a non-standard receiving order is assigned, additional fees will apply to your inbound order

Non-Standard Receiving includes:

• Labour fee (e.g. sorting of mixed SKUs in a case) billed on a man-hour basis
• Barcode labelling service, billed on a $0.20/label
• Unloading service, billed on a vehicle load basis
• Re-palletising, billed on a pallet basis
• Counting Fees, billed on a man-hour basis
• Others

Overaging For On-Hold Orders

• Once your shipment has been assigned a Non-Standard Receiving Order, overaging fees will apply if your shipment is placed on-hold for more than 1 business day. 
• The maximum no. of days we will hold your over-aging inventory is 30 days. If any unresolved matters continues to exist, your inventory is at risk of disposal, at your own cost.

Non-Standard Receiving Fee Table (Guide Price)

Labour Service	$35 / man-hour
Re-palletising	$20 / pallet
Overaging	$10 / pallet lot / calendar day
Unloading Service	Based on vehicle load
Barcode Labelling	$2 per SKU $0.20 per label
Item Counting (>50 SKU Line-Item)	$0.10 per item

* prices are before GST. These are only for reference and are subject to prevailing rates.

Confirmation of Non-Standard Receiving Orders

Before we begin work on Non-Standard Receiving Orders, we will list out the work that we are required to do, and the associated costs.

You may choose to accept or reject the Non-Standard Receiving Order. 

Accepting the Non-Standard Receiving Order

Once you accept the non-standard receiving order, your inbound shipment will continue to be in on-hold status, and overaging fees will continue to apply until we begin work on your inbound shipment.

It is important that you provide all the necessary information as soon as possible to avoid incurring overaging fees, and so that we can get started on processing your Receiving Order.

Rejecting the Non-Standard Receiving Order

Should you choose to reject the Non-Standard Receiving Order, your inbound shipment will be assigned a rejected status.

For rejected shipments, you must arrange for a transporter to pick up your shipment from our FC. All rejected shipments will incur aging costs until they are picked up from our fulfilment centre.