Inbound Processing

After the Receiving Process is completed, your inventory is now ready for Inbound Processing.

Inbound SLA: 

The service level (SLA) for inbound can be found in your contract. The SLA does not include:

• The time your shipment is in transit to Spaceship’s Fulfillment Centre (FC)
• Any receiving order that is on-hold
• Any receiving order that has non-standard receiving
• Any custom work orders to be performed

Checking SKU dimensions, Weight and Meta Attributes

For each unique SKU, we will perform a sample check for accuracy of the item dimensions, weight, and meta attributes that you have provided in your FBS Inventory item details. 

If there is a discrepancy, we will automatically update your FBS Inventory Item details.

Item Tallying and Counting

For each unique SKU, we will scan the product’s barcode, count the quantities, and update the received quantity against your RO.

If you have multiple quantities of the same SKU in one case, and multiple cases of that same SKU, we will choose one case to sample count (at no extra fee), for up to 50 SKU line-items per case.

Inbound Process completed

Once the inbound process is completed, if the products received tally with the quantity in your RO, the RO status will be updated to Closed and your product will be available for fulfillment. You may view the updated available inventory via your Spaceship dashboard.

Inventory Receiving Status

For each SKU received, the products to be received have the following status:

• Received: Quantity received tallies with the RO
• Under Received: Quantity received is less than the RO
• Over Received: Quantity received is more than the RO

Under/Over Received

If the inventory received doesn't tally with the SKU or the quantity, a Non-Standard Receiving Order (NRO) will be assigned to your RO. You will receive a notification from us to verify and resolve discrepancies. For Over Received, your RO will be assigned an on-hold status.

Under Receiving

If we receive fewer quantities than what you've indicated in the RO, we will still proceed with completing the inbound process so that the received products will be available for fulfillment. Your RO inbound process is completed, the RO will be assigned an Under Received status.

Over Receiving

If we receive more quantities than what you've indicated in the RO, the over-received quantity will be recorded and we will proceed with completing the inbound process so that the received products will be available for fulfillment. the RO will be assigned an Over Received status.

Receiving SKUs that are not included in the RO

If we receive SKUs that are not indicated in the RO, the Inbound process will be placed on-hold while we verify the discrepancies with you.