B2B Outbound Service

Spaceship’s outbound service involves picking and packing your items at Spaceship’s FC, according to the B2B order items, and preparing your packed order for shipment. B2B orders are typically larger requests shipped to retailers, wholesalers, or other commercial places of business. 

The Standard B2B Outbound includes:

• Picking ordered items/products from storage locations in Spaceship’s Fulfilment Centre (FC)
• Packing items according to Spaceship’s internal packing guidelines
• Preparing your packed order for shipment
  • Preparing the necessary shipping labels (for orders where delivery is to be arranged by Spaceship)
  • Placing your packed order onto the appropriate transit bins (floor loaded, trolleys, pallets)
• Moving your ready-to-ship order to a shipping staging area in Spaceship’s FC

Does not include:

• Cost of packing materials to pack your items (e.g. carton boxes, poly mailers, etc)
• Cost of transit bins (e.g. pallets, etc)
• Loading the packed order onto vehicles or containers
• Addon services including but limited to:
  • Assembly/disassembly service, 
  • item inspection or quality checks, 
  • unboxing of items from their external packaging, 
  • customized services (e.g. pasting of stickers, putting inserts, writing notes, etc)
• Packing items in any specific manner that is defined by you (e.g. orientation of how SKUs are placed in a packaging carton, type of packaging material to use, how protective wrapping should be used, type of void materials to be used, etc)
• Packing items into your packaging cartons
• Printing of documents or hardcopy delivery orders
• Printing of customized labels or labels of 3rd party carriers
• Handling items that are overweight, oversized, require special equipment (e.g. forklift, lifting cables)
• Labelling on a carton / case level
• Coordinating with your third party shipper / carrier
• Shipping / delivering outside of Singapore or restricted areas in Singapore
• Providing the service during non-operational hours

Additional Outbound Warehouse Services

You may request other warehouse services in addition to the standard outbound service. Such requests are to be made in advance and confirmed by Spaceship’s operations team before the picking process starts

Service	Service Description
Loading	Loading items in their transit bin onto vehicles or containers
Printing	Printing documents, customized shipping labels
Shipment DIM Wt	Taking dimensions (LWH) and weight of the packed order
Palletising	Place cartons or floor-loaded items onto pallets, and stretch film wrapping the pallet
Custom Services	Other services not listed above (e.g. Preparing shipment for export)

Outbound Requirements:

• Before your outbound order can be picked, you’ll need to create a B2B outbound order and select the SKU’s and quantities to be picked and packed for shipment
• You’ll need to indicate the fulfillment option (standard, express, urgent) for when you want your order to be ready to ship. The service level of 
• Provide all required shipping details, including
  • For Delivery arranged by Spaceship
    • Recipient name
    • Recipient contact number
    • Shipping address
  • For Self Pickup
    • Shipper’s name
    • Shipper’s contact number
• For Self Pickups, 
  • the carrier must pick up your order up within the pickup start and end date time interval. If your order is not picked up within the pickup end date time, an over-aging fee will apply to your order
  • For shipment to be released to your carrier, your carrier will need to verify the pickup code of fulfilment order number.

Service Level

Pickup Hours

(Does not include Sundays and Public Holidays)

Monday to Friday	9:30am to 11:30am,  1:00pm to 3:00pm
Saturday	9:30am to 11:30am

Order Confirmation to Ready to Ship

Fulfilment Option	Fulfilment Timeline
Standard Fulfilment	2-5 business days
Express Fulfilment	Next day, 10am cutoff
Urgent Fulfilment	Same day, 10am cutoff

Standard fulfillment SLA is only applicable for orders up to 200 SKU quantities 

Express and urgent fulfillment are subject to the availability of resources, and your order is only confirmed upon receipt of confirmation from the Spaceship’s Operations team.