B2B Inbound Service

Spaceship’s Inbound Service involves receiving User’s items at a pre-assigned Spaceship Fulfilment Centre (FC), tallying and updating inventory received, and putting away the items into storage. 

The Standard Inbound Service includes:

• Receiving your B2B inbound shipment at the Receiving Dock of the pre-assigned Spaceship’s FC
• Tallying received items against the Inbound Shipment Item List
• Updating your inventory quantities in storage
• Putting away the received items into storage

Does not include:

• Unloading items from vehicles or containers (available at an extra fee)
• Handling the following:
  • Overweight Item > 80kg
  • Overweight pallets >500kg
  • Oversized items: >2m in any dimension
  • Oversized pallet/crates: >1.2m in length or width or >1.5m in height
  • Items that require special equipment (e.g. forklift, lifting cables, etc)
  • Items that need to be stored in a non-standard manner (e.g. cannot be stored on pallets, shelves or bins)
  • Items that require re-packing, kitting, de-kitting
• Breaking up items on pallets to re-stack to within the pallet height limit of 1.5m
• Inspecting or counting items in cartons or inner case
• Clearing customs and or making payment to customs on your behalf
• Receiving duty-unpaid shipments
• Arranging or coordinating with third-party shippers/transporters engaged by you
• Signing off any invoices, commercial or shipping documents on behalf of you, other than to acknowledge the receipt of the shipment
• Removing items from crates, outer packs, or any disassembly or assembly
• Inspecting, quality check, taking photos, taking dimensions of items
• Providing the inbound service during non-operating hours

Should the inbound shipment include any of the above exclusions, additional warehouse services may be required, or surcharges may be applied to your Inbound Order.

Shipping & Inbound Requirements:

• Before your shipment arrives at Spaceship’s FC, you will have to create a Receiving Order (RO), schedule an inbound shipment appointment, and create a shipment list of items containing the SKUs and quantities to be shipped.
• All SKUs shipped must be pre-registered in your Spaceship product library. Each SKU must have barcode details and accurate item dimensions (length width height and weight)
  • If barcode details are not provided, the Spaceship team will generate a barcode for your SKU and paste a barcode label on your SKU
• All SKUs must be labeled and barcoded and be in a be in a packed form on an individual SKU quantity level (e.g. t-shirt or appliance must be placed in a wrapper (bag, or carton)
• For SKUs in cases, the case must clearly be labeled with the SKU and the quantities in the case
• All SKUs put away into storage must be barcode labeled on an SKU level with the only exception being when the SKU is small in size and is stored in a Bin. In this case the Bin will be barcode labelled with the SKU details.
• The SKUs and quantities of the inbound shipment item list must match the packing list provided by your carrier.
  • In the event of over/under-receiving, your RO will be flagged as non-standard receiving, and additional fees will apply 

Additional Inbound Value Added Services

You may request other warehouse services besides the standard inbound service. Such requests are to be made in advance and confirmed by Spaceship’s operations team before your Inbound Shipment arrives at Spaceship’s Receiving Dock.

These additional warehouse services are subject to the availability of our resources, and additional fees will apply in addition to the standard inbound service fees.

Service	Service Description
Unloading	Unloading floor-loaded items, or crates from vehicles or containers
Barcode Labelling	Printing barcode labels, and placing them on items or outer cases
SKU Update	Admin service to create SKU, input product names, and DIM WT measurements on behalf of the User
Palletising	Place cartons or floor-loaded items onto pallets, and stretch film wrapping the pallet.
Disposal	Disposing of items that arrive at Spaceship’s warehouse
Shipment Coordination	Liaising with local shipper/transporter to coordinate the shipment arrival, and the removal of any containers when unloading is completed.
Un-crating	Dismantling crates. Does not include the cost of palletizing if placing items of pallets is required
Case Item level tallying	Tallying SKU items and quantities in cases/cartons with the Shipment Item List
Counting of SKUs quantities in inner cases	Counting SKU items in cases
Custom Service	Other warehouse services (kitting, assembly, etc) that do not fall into the categories above

Non-Standard Receiving

There are several reasons for an Inbound Order to be flagged as Non-Standard Receiving

• Shipment cannot be identified or arrives at the FC with no tracking number or shipment item list, or arrives outside of operating hours, or arrives outside of the Receiving Date Time Window
• There are multiple shipments per Receiving Order
• There are additional SKUs in the cases/pallets that are not listed in the Receiving Order shipment item list
• Mixed SKUs in a case
• Cases not labeled with the SKU and quantity of the shipped items
• There are clear visual damages to the shipped items
• Palletized shipments arrive in non-standard dimensions
• Items are oversized: larger than 2m in any dimensions
• Items are overweight: heavier than 20kg per item, or 50kg per case
• Pallets are overweight: heavier than 500kg per item
• Pallets exceed the height limit of 1.5m and require re-stacking
• Shipments with inventory that require serial number checking
• SKUs with no barcodes, inaccurate barcodes, inaccurate labeling
• Under/over-receiving of products against the Inbound Shipment Item List
• Handling damaged items or rejecting products

Additional Fees & Penalties

A Work Order (WO) will be created to resolve all non-standard receiving issues, and additional fees apply for additional warehouse services provided and penalties apply for non-compliance to standard receiving.

Service Level

Receiving Hours

(Does not include Sundays and Public Holidays)

Monday to Friday	9:30am to 11:30am,  1:00pm to 3:00pm
Saturday	9:30am to 11:30am

Inbound to Stock Lead Time

SLA: 2 working day per 1,000 inbound SKU quantities to be putaway to storage

Conditions:

• Inbound shipments arrive on time within the agreed inbound window
• Based on standard inbound process only (does not include non-standard receiving, custom service request)