Overview
B2B deliveries are shipments that are larger than B2C last-mile deliveries and are typically used for delivering products to commercial locations or oversized orders that exceed the weight or size of last-mile deliveries:
- Total order weight >60kg
- The summed dimension of the order is larger than 400cm
- The largest single dimension is larger than 150cm
- The order requires a delivery of >1 package quantity
- The order has >25 SKU line items
Similar to last-mile deliveries, B2B deliveries are not dedicated deliveries (single vehicle trip to deliver 1 order). B2B deliveries that are Less Than Truckload (LTL) will be combined with other B2B deliveries.
Standard B2B Delivery Service
Includes:
- Loading items from Spaceship’s FC onto the delivery vehicle
- Driver and vehicle to transport and unload shipment at the destination and deliver to the doorstep
- Delivery of items on trolleys or pallets. Floor loaded only for items with wheels
- Recipient sign-off acknowledgment
- Standard delivery SLA of 2-5 business days
- Delivery during standard delivery hours
Does not include:
- Any disassembly/assembly work including uncrating of items in crates or pallets, unboxing items.
- Delivery into offices or residential units (beyond door step)
- Non-standard Packing including packing for International export
- Providing item or shipment measurements or weight
- Physically handling any item or parcel over 20kg
- Stair Carrying of items or parcels
- Delivery within a specific time window or at a specific time
Standard Delivery Hours
- Mon-Fri: 9:30am to 5:30pm
- Sat: 9:30am to 1:00pm
- Not operational on Sundays & public holidays
B2B Delivery Base Fee
The base fee of B2B deliveries is based on the size of the order, in terms of lots. Each lot is approximately the size of a pallet.
Service | Price |
B2B Delivery | $90 / Lot |
When B2B delivery is selected as the delivery method, you will not receive a quote for the base fee, or any delivery surcharges. Spaceship will proceed with completing the delivery and the final base fee and surcharges will be added to your order after the completion of the delivery.
Delivery Options
You may choose from 3 delivery options, depending on how you want your delivery to be scheduled. The fees for the delivery options are in addition to the base B2B delivery fee.
Unless indicated, the default Delivery Option is Standard: >2-5 business days, cutoff 10 am, during standard operating hours.
Delivery Option | Description | Additional Fee |
Flexi | >2-5 business days, cutoff 10am | +$0 |
Just Date | >2 business days, cutoff 10am, specific date | +$15 |
Date Time | >2 business days, cutoff 10am, specific date with - hour time window | +$50 |
Standard delivery is between 2-5 business days. If you need express delivery for your order, subject to the availability of resources, here are the options:
Delivery Speed | Description | Additional Fee |
Express | 1-2 business days, cutoff 10am | +$30 |
Urgent | Same day, cutoff 10am | +$60 |
Loading & Transporting Method
Spaceship’s FC will pack the order and load the order onto the transport vehicle using:
- Pallets
- Trolleys
To ensure the products are safely delivered, and for safe handling, items will be stacked no more than 1.5m high.
Extra Fees
Surcharges will be applied to your delivery in the following scenarios:
Category | Description | Additional Fee |
Extra Manpower | Required when there is poor access at the destination, or involves handling oversized (>1.8m) or overweight (>30kg) items | +40 onwards / man |
Stair Carrying | When items have to be carried up/down stairs | +$50 onwards |
Inside Premise | When items are to be delivered beyond the doorstep and into the premises, or to locations in commercial malls | +$25 onwards |
Waiting delays | When our drivers have to wait >20 mins at the destination to unload or deliver to the final destination | +$25 / half hour/man |
Custom Service Requests
If you want us to provide certain services that do not fall under the standard B2B order fulfillment and or B2B delivery service, you will have to submit a request for a Custom Service while creating your B2B order.
Not all custom service requests are supported. Here’s what we can do, subject to availability of resources, at an additional fee:
- Packing for Export (Separate Work Order is required)
- Printing of Invoices / Shipping Documents
- Pasting or attaching labels to packed orders
- Taking dimension and weight measurements
For custom services that fall into the above categories, we will proceed with processing and completing your order upon Spaceship confirming your custom request. There will not be a quote or fee estimate provided, and you’ll see the final bill in your invoice.
Custom Service Fees
Custom Service | Fee |
Print Document | $1.00 / page (A4 only) |
Labelling | $1.00 / label |
DIM Wt Measurement | $1.00 / activity |
Disassembly / Unboxing | $15.00 onwards |
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