1. Invoice Issued for Estimated Termination Services
Upon order confirmation, an invoice for the termination order will be issued 7 days before the scheduled termination date. These charges are based on the estimated termination services either based on your quotation or the load of your items. Unless mentioned, these estimated charges usually do not include any additional surcharges. e.g. stair carry, unpacking, assembly services and so on.
IMPORTANT - Please ensure that payment for the invoice is made 5 working days before date of termination service. Otherwise, not only will we not be able to proceed with the termination service, a LATE CANCELLATION fee may apply (refer to 2B).
2. Termination Order on Actual Day
A. If there is no issue with payment and there is no outstanding fee, Spaceship will proceed with the scheduled termination.
B. If payment is not made before scheduled date, do note that we will not be able to proceed with the Termination Order. You might also incur a Late Cancellation Fee as the Order is cancelled with less than 5 working days notice and the required manpower and timeslot have been allocated to you.
3. Actual Services Rendered on Date of Termination
On the day of the termination/move, services performed on the ground at your request may differ from what was initially estimated. This includes requests such as assembly service, unpacking service, stairs carry and/or disposal. We will record the actual services performed to use as a basis for determining actual charges. The actual charges may therefore be more or less than what you have paid for, during the initial payment.
4. Actions from Customer
A. If charges for the actual service is equivalent to the initial payment for estimated charges, there is no further action required on your end.
B. If charges for the actual service is more than the initial payment for estimated charges, as the amount paid is insufficient to cover the actual cost, an additional invoice for the additional charges will be issued to you. If payment is not made by the due date, the security deposit withheld by us will be used to offset the additional charges.
C. If charges for the actual service is less than the initial payment for estimated charges, there is no further action required on your end and the excess amount paid will be refunded to you.
If you have any further questions, feel free to contact our Customer Service Department at email@example.com, we are happy to help.