What is the prepayment billing and payment process?

1. Prepayment for Estimated Services

After checking out your order, a prepayment invoice will be generated based on your selections on the order e.g. subscription size, stair carry required, and so on. This invoice will be sent to you for your prepayment of our services. Your prepayment will then will be stored as credits in our system and utilized to offset subsequent payments.

2. Actual Services Rendered

On the days of the move and storage, (a) services performed on the ground at your request may differ from what you initially ordered, also (b) the amount of storage required at our warehouse to store your items may differ from what you initially ordered.

3. Actual Invoice Issued based on Actual Services

We will record the actual services performed and storage and use that as a basis for determining actual charges. The actual charges may therefore be more or less than what you prepaid for because of the difference between actual services rendered and the initial estimated services that you ordered. The invoice for actual service and storage rendered will be issued to you within 7 days after the move.

4. Actions from Customer

A. If prepaid credits is equivalent to actual invoice, the credits will fully offset the tax invoice and there is no further action required on your end.

B. If prepaid credits is less than actual invoice, as credits is not sufficient, the excess balance due will be reflected on the invoice for actual service(s) and storage fee for your payment.

C. If prepaid credits is more than actual invoice, the remaining credits will be stored and used to offset your future invoices with us. If you have no active subscription, the credits will be refunded to you within 14 days after the actual invoice is issued.

If you have any further questions, feel free to contact our Customer Service Department at [e-mail], we are happy to help.