Work Orders

Work orders are order instructions that you give us to perform non-standard inventory-related tasks. Examples of work orders include:

• Kitting: Combining multiple different SKUs into a single SKU
• De-Kitting: Breaking down a kitted product into its individual SKU
• Break Down Case: Break down inventory from a case into single units
• Product Disposal: To dispose of inventory on hand
• Custom Packing: Require us to pack your orders in a non-standard manner

Creation of Work Orders

Work orders can be created in several ways:

• While creating a Receiving Order
• Adding a work order after a Receiving Order has been created but not started
• While creating a Fulfilment Order
• Adding a work order after a Fulfilment Order has been created but not started
• As a standalone instruction

General steps for a custom service work order:

• Fill out a work order request form
• Our team will review within 1 business day, and then contact you to confirm/revise instructions, discuss the pricing and discuss the SLA required to complete the Work Order
• Upon receiving your approval, the work order is finalised, and no further changes can be made

Work Order (WO) Statuses:

• Pending: Work Order request is initiated
• Approved: After confirmation from us and accepted by you
• In Progress: Work Order has started. The WO can no longer be cancelled or amended.
• Completed: Work Order has been completed
• Cancelled: Work Order was cancelled and will no longer be completed

Updating of Product Quantity

If your work order involves changing the quantity of your product (e.g. Kitting from multiple SKUs into a single SKU), the available quantity of product for fulfilment will be updated when the work order is completed.

Providing Clear and Accurate Description

You must provide complete, detailed, and accurate instructions for the Work Order to be completed successfully, and on time. 

You know your product better than us and while some instructions may be obvious to you, they are extremely important for a successful Work Order completion.

If instructions are not accurate or are missing a step, there is a risk of completing the Work Order incorrectly and having to redo it at your expense.

Work Order Pricing

Work Orders can cover very customised requests. Our pricing for work orders is typically quoted on a per-work order basis. We generally adopt the following pricing models:

• Time & Materials: These are Work Orders where we estimate the time taken and materials required. The advantage is that you are billed based on the actual labour (in man-hours) and materials used.
• Fixed Price: These are Work Orders that are typically more standard and our team has performed before so we can better estimate the time, effort, and materials required to complete the Work Order successfully. Fixed-price work orders are charged based on the agreed price, regardless of the amount of actual labour and materials used to complete the Work Order. The advantage of such a pricing model is the predictability of cost