Jean
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When do I have to make my first payment?
Upon placing an order with us, an invoice will be sent to you. Your billing cycle will start when: your items arrive at our storage facility or 7 days after your empty boxes have been dropped-off...
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What is Spaceship?
Spaceship is re-defining the archaic storage industry through product and technology. Our goal is to take away the pain of managing physical items so that you can focus on the things that matter. S...
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B2B Deliveries
When creating an Outbound Order, you can choose from the following shipping method: Delivery arranged by Spaceship Self Pickup B2B deliveries (not applicable to Self Pickup) are orders that are l...
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Non-Standard Receiving Order (NRO)
There are several reasons for a Receiving Order to be moved to an on-hold status and be assigned a Non-Standard Receiving Order, including: Shipment cannot be identified Shipment arrives at the F...
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Terms of Use - Moving and Transport Service
(Last Updated: 28 June 2023) TERMS OF USE This document sets out the Terms and Conditions for the Moving Service provided by Spaceship to the User. No oral statements made by Spaceship’s employee...
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How do I arrange for the collection of my items?
1) Please login in using the website www.spaceship.com.sg/login Username: your email address that was used to register your Spaceship account If you have forgotten your password, kindly click the...
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What are the payment options available?
For non-commercial storage plans, payment can only be made via credit or debit cards. At the end of every month, we will automatically deduct from your bank account so you save the hassle.
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Is there a weight limit on the boxes?
Yes. The maximum weight per box is 20kg. This is set so that your items can be safely stored. One packing tip is to split up the heavier items over multiple boxes and mixing them with lighter items...
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How do I know which plan is suitable for me?
Box Only Plan are used by people who want to safe keep loose items that are able to fit into our Spaceship boxes. They are not allowed to store their own boxes under this plan. These people include...
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What are the payment options available?
For businesses, we accept payment via credit card, bank transfer or cheque. An invoice will be sent at the beginning of your billing cycle and you will have 7 days to make payment.