Jean
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What is the difference between Return and Inbound Order?
Return orders are for items that have been retrieved from your storage for an event or any business purposes and you wish to return them to our warehouse. However, these items must be returned back...
Create a return for an outbound order
If you want to return items that were shipped to you to our storage facility, the new feature of scheduling return is right for you. To create a return, you will need to have an outbound order cr...
Terms of Use - Storage Service
(Last Updated: 28 June 2023) TERMS OF USE IMPORTANT – The Terms of Use stated herein constitutes a legal agreement between the User and Spaceship for the access and us...
Can Spaceship retrieve specific items in my box?
Unfortunately, we are unable to retrieve specific items in your box. Your privacy is of utmost importance to us and for security reasons, we will not be able to open your box. However, you can sel...
Can I use my own boxes?
Unfortunately, under the Boxes Plan, you will be required to use boxes provided by us. Spaceship's boxes are of industrial grade and are highly durable to ensure that your items are stored securely...
How does the Boxes Only Plan work?
Our Box Only Plan starts with 5 carton boxes, with each box measuring 60cm by 40cm by 34cm and maximum weight of 20kg. If you only require less than 5 boxes to store your items, you will still be c...
How does the billing cycle work?
Billing is done on a monthly basis and the billing cycle consists of a start date and an end date. The start date of your billing cycle will begin at the earlier of (a) the day your items first arr...
B2B Outbound Service
Spaceship’s B2B outbound service involves picking and packing your items at Spaceship’s FC, according to the B2B order items, and preparing your packed order for shipment. B2B orders are typically ...
Inbound Processing
After the Receiving Process is completed, your inventory is now ready for Inbound Processing. Inbound SLA: The service level (SLA) for inbound can be found in your contract. The SLA does not inc...
Terms of Use - Cowarehousing Service
Note: Last Updated: 01 Jul 2021 Applicable to new Subscription Agreements with Commencement Date from 01 July 2021 IMPORTANT – Please read these Terms of Use carefully. The Terms of Use state...