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Jean

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  • What is the prepayment billing and payment process?

      1. Prepayment for Estimated Services After checking out your order, a prepayment invoice will be generated based on your selections on the order e.g. subscription size, stair carry required, and...

  • April 2022 - Flash Promotion (Extended)

      April Flash Promotion for NEW Signups to 20 ft² and 40 ft² Door-to-door Storage Plans For a limited time only, between 1 April to 31 December 2022, customers signing up to our 20 ft² and 40 ft² D...

  • Additional services

    You can request for additional services when you create a new order, whether it's to be performed onsite or in the warehouse. When you create a new order, click on Request additional services for y...

  • Editing and cancelling orders

    You can manage your existing orders(Inbound/Outbound/Return) - whether you decide to amend the order details or cancel it altogether.   Navigate to outbound order > Click on the existing order you ...

  • Outbound order: Delivering items

    If you wish your items to be delivered to you / your customers,  create an outbound order by following the steps below:   If you wish your items to be delivered to you / your customers,  create an ...

  • Can I collect the items from the warehouse myself?

    Unfortunately we do not allow any public access to our storage facility for security reasons.  To retrieve your items from your storage, please refer to this page

  • How do I arrange for the delivery of packing materials?

    1) Please login using the website www.spaceship.com.sg/loginUsername: your email address that was used to register your Spaceship accountIf you have forgotten your password, kindly click the "Forgo...

  • Product

    To start storing - the first step is to create your product list so that our spaceman can identify them on an inbound shipment. Go to Inventory > Products > Add new product.   Add new product for...

  • Inbound order: Sending items to Spaceship

    If you wish to send your items to storage, create an inbound order by following the steps below: 1. Go to Order > Inbound > New Inbound   2. Add Items to this shipment.  If you decide to add a new ...

  • Delivery options

    There are 3 delivery options:   - Same day delivery - delivery fulfilled within 24 hours from the time order is being created. Additional charges apply. The cut-off time: 12pm. - Express delivery -...