Jean
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How can I reschedule my delivery/collection slot?
You can drop us an email request with your Delivery Order number and proposed new date and timing to the support team at support@spaceship.com.sg. Our support team will send you an email confirmati...
What if I need to cancel my order after receiving the empty boxes for packing?
We won't bill you for the monthly subscription. However, you'll be charged a cancellation fee as well as the transport cost for dropping and collecting the empty boxes to your location.
I have signed up for the boxes plan but my items do not fit into the boxes. What should I do?
Don't worry. We'll help. Simply drop us an email at support@spaceship.com.sg or call us at +65 6220 0126 and we will upgrade your boxes plan to our general storage plan. You can view the pricing fo...
I have scheduled an order earlier, how do I cancel my order?
To cancel your order, please send an email request with the DO number to the Spaceship support (support@spaceship.com.sg) and we will cancel the order on our end. Please note that there will be a l...
I have an existing plan with Spaceship. How will you bill me if I need to add new items?
If you send additional items to us for storage, we will pro-rate the charges for additional storage space used based on the number of days left in your billing cycle.