Jean
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How do I retrieve all my items from storage?
To do so, you need to cancel your storage plan via your Spaceship account 1) Please login in using the website www.spaceship.com.sg/login Username: your email address If you have forgotten your ...
How do you ensure the safety of my items?
We are committed to safety and security. The transportation and warehouse team is comprised of seasoned professionals. This means that your items are carefully moved and stored. We provide a basic ...
How can I reschedule my delivery/collection slot?
You can drop us an email request with your Delivery Order number and proposed new date and timing to the support team at support@spaceship.com.sg. Our support team will send you an email confirmati...
What if I need to cancel my order after receiving the empty boxes for packing?
We won't bill you for the monthly subscription. However, you'll be charged a cancellation fee as well as the transport cost for dropping and collecting the empty boxes to your location.
I have signed up for the boxes plan but my items do not fit into the boxes. What should I do?
Don't worry. We'll help. Simply drop us an email at support@spaceship.com.sg or call us at +65 6220 0126 and we will upgrade your boxes plan to our general storage plan. You can view the pricing fo...
I have scheduled an order earlier, how do I cancel my order?
To cancel your order, please send an email request with the DO number to the Spaceship support (support@spaceship.com.sg) and we will cancel the order on our end. Please note that there will be a l...
I have an existing plan with Spaceship. How will you bill me if I need to add new items?
If you send additional items to us for storage, we will pro-rate the charges for additional storage space used based on the number of days left in your billing cycle.