Jean
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Do you offer packing service of loose items into boxes?
For both Box Only Plan and General Items Plan, we provide packing of your loose items into boxes at an additional fee. However, this requirement has to be reflected in your online order and we will...
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How can I arrange for a delivery of my items?
1) Please login in using the website www.spaceship.com.sg/login Username: your email address that was used to register your Spaceship account If you have forgotten your password, kindly click the...
What happens if I am late on payment?
In the event that you are late on a payment, a $30 late payment fee will be applied. Once 30 days have passed since your billing due date, we will send a reminder for payment to be made. Should pay...
How secure are the storage facilities?
Our storage locations are not accessible by anyone except for the Spaceship team. We have security guards and surveillance cameras watching over your items.
What are your hours of operation?
Our operating hours are 10am to 6pm from Monday to Friday, and 10am to 2pm on Saturday.
Terms of Use - Cowarehousing Service (Legacy)
(Last Updated: 29 November 2019) Applies to Membership Agreements with Start Date before 01 July 2021 TERMS OF USE IMPORTANT - Please read these Terms of Use carefully. The Terms of Use stated he...
How quickly can you deliver my items back to me?
We can deliver the boxes back to you as soon as 48 hours, depending on availability. However, do note that our operating hours are from Monday to Friday (10 am to 6 pm) and Saturday (10 am to 2 pm)...
What happens if my items do not fit into the boxes?
Try our General Items storage plan instead. Click here to view pricing. This plan starts with 15 sqft (1.4 sqm) of storage space, with a maximum stacking height of 6 feet (1.8m). General Items Pla...
Can I visit the storage facility?
Unfortunately, this is not possible. Public access is not allowed so as to keep our users' items safe.
Why is the inventorising of my boxes necessary?
We highly recommend that you put a brief description of items in the boxes. This allows us to be able to retrieve specific boxes for you, in the event that you need something back.