Jean
- Total activity 141
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 2
- Subscriptions 73
Articles
Votes on activity by Jean Sort by votes-
How quickly can you deliver my items back to me?
We can deliver the boxes back to you as soon as 48 hours, depending on availability. However, do note that our operating hours are from Monday to Friday (10 am to 6 pm) and Saturday (10 am to 2 pm)...
Can Spaceship retrieve specific items in my box?
Unfortunately, we are unable to retrieve specific items in your box. Your privacy is of utmost importance to us and for security reasons, we will not be able to open your box. However, you can sel...
Why is the inventorising of my boxes necessary?
We highly recommend that you put a brief description of items in the boxes. This allows us to be able to retrieve specific boxes for you, in the event that you need something back.
I have signed up for the boxes plan but my items do not fit into the boxes. What should I do?
Don't worry. We'll help. Simply drop us an email at support@spaceship.com.sg or call us at +65 6220 0126 and we will upgrade your boxes plan to our general storage plan. You can view the pricing fo...
What happens if I am late on payment?
In the event that you are late on a payment, a $30 late payment fee will be applied. Once 30 days have passed since your billing due date, we will send a reminder for payment to be made. Should pay...
I have an existing plan with Spaceship. How will you bill me if I need to add new items?
If you send additional items to us for storage, we will pro-rate the charges for additional storage space used based on the number of days left in your billing cycle.
How does the billing cycle work?
Billing is done on a monthly basis and the billing cycle consists of a start date and an end date. The start date of your billing cycle will begin at the earlier of (a) the day your items first arr...
When do I have to make my first payment?
Upon placing an order with us, an invoice will be sent to you. Your billing cycle will start when: your items arrive at our storage facility or 7 days after your empty boxes have been dropped-off...
Who uses Spaceship? Is Spaceship suitable for me?
Over 4,000 people and companies use Spaceship for various reasons. For households and offices, we help you safely keep your physical items and do all the heavy lifting. For marketers, we'll help yo...
Can I visit the storage facility?
Unfortunately, this is not possible. Public access is not allowed so as to keep our users' items safe.