Jean
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How can I reschedule my delivery/collection slot?
You can drop us an email request with your Delivery Order number and proposed new date and timing to the support team at support@spaceship.com.sg. Our support team will send you an email confirmati...
What kind of boxes do you offer?
Under the Box Only Plan, you can only use our Spaceship boxes measuring 60cm (L) by 40cm (H) by 34cm (W) and the weight limit is 20kg. Under the General Items Plan, we currently offer 2 types of bo...
How does the General Items Plan work?
If you need to store your own boxes or items that do not fit in our Spaceship cartons (Dimension: 60cm by 40cm by 34cm, Max weight = 20kg), you can opt for our General Items Plan. The minimum stora...
I have scheduled an order earlier, how do I cancel my order?
To cancel your order, please send an email request with the DO number to the Spaceship support (support@spaceship.com.sg) and we will cancel the order on our end. Please note that there will be a l...
Do you offer packing service of loose items into boxes?
For both Box Only Plan and General Items Plan, we provide packing of your loose items into boxes at an additional fee. However, this requirement has to be reflected in your online order and we will...
How does the Boxes Only Plan work?
Our Box Only Plan starts with 5 carton boxes, with each box measuring 60cm by 40cm by 34cm and maximum weight of 20kg. If you only require less than 5 boxes to store your items, you will still be c...
What is the difference between Return and Inbound Order?
Return orders are for items that have been retrieved from your storage for an event or any business purposes and you wish to return them to our warehouse. However, these items must be returned back...
Is there a weight limit on the boxes?
Yes. The maximum weight per box is 20kg. This is set so that your items can be safely stored. One packing tip is to split up the heavier items over multiple boxes and mixing them with lighter items...
Can I use my own boxes?
Unfortunately, under the Boxes Plan, you will be required to use boxes provided by us. Spaceship's boxes are of industrial grade and are highly durable to ensure that your items are stored securely...
How do you ensure the safety of my items?
We are committed to safety and security. The transportation and warehouse team is comprised of seasoned professionals. This means that your items are carefully moved and stored. We provide a basic ...