Jean
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Create a return for an outbound order
If you want to return items that were shipped to you to our storage facility, the new feature of scheduling return is right for you. To create a return, you will need to have an outbound order cr...
Editing and cancelling orders
You can manage your existing orders(Inbound/Outbound/Return) - whether you decide to amend the order details or cancel it altogether. Navigate to outbound order > Click on the existing order you ...
Delivery options
There are 3 delivery options: - Same day delivery - delivery fulfilled within 24 hours from the time order is being created. Additional charges apply. The cut-off time: 12pm. - Express delivery -...
How do I arrange for the collection of my items?
1) Please login in using the website www.spaceship.com.sg/login Username: your email address that was used to register your Spaceship account If you have forgotten your password, kindly click the...
How can I arrange for a delivery of my items?
1) Please login in using the website www.spaceship.com.sg/login Username: your email address that was used to register your Spaceship account If you have forgotten your password, kindly click the...
How do I retrieve all my items from storage?
To do so, you need to cancel your storage plan via your Spaceship account 1) Please login in using the website www.spaceship.com.sg/login Username: your email address If you have forgotten your ...
Can I collect the items from the warehouse myself?
Unfortunately we do not allow any public access to our storage facility for security reasons. To retrieve your items from your storage, please refer to this page
My collection is completed, when can I view my digital inventory?
Please do not fret if you login to your account 1 day after the collection is completed and there is no inventory in your account. It will usually take 2-3 business days for us to update your digit...
How do I know which plan is suitable for me?
Box Only Plan are used by people who want to safe keep loose items that are able to fit into our Spaceship boxes. They are not allowed to store their own boxes under this plan. These people include...
How do I arrange for the delivery of packing materials?
1) Please login using the website www.spaceship.com.sg/loginUsername: your email address that was used to register your Spaceship accountIf you have forgotten your password, kindly click the "Forgo...